Payment-First Policy
Three O Five LLC d/b/a Over The Road SI · Payment-First Policy
Short version: nobody works on your specific issue and no fix is shown until your payment goes through. That's how we keep prices low with no calls and no unpaid invoices to chase. You're protected by an automatic refund if we can't fix it.
Prices
Full Fix Report $59 per issue (Rush $99). EDI Watch $149/mo, EDI Watch Pro $299/mo, Carrier IT Support $249/mo, Carrier Ops Bundle $349/mo. Expert jobs are quoted per job at a fixed price. All prices, including managed IT retainers and SI phone line plans, are on our Pricing and Services pages.
What's free, without paying
- The EDI Reject Checker. It's automated and runs in your browser. It tells you whether a document was accepted or rejected, decodes the error codes into plain English, and runs structural checks. It doesn't show the corrected segments, and no person or AI works on your issue when you use it.
- Our public help pages (EDI fixes), which explain common rejects using made-up examples.
- Support questions about billing, refunds, or an existing ticket.
What needs payment first
| Service | When work starts |
|---|---|
| Full Fix Report ($59) or Rush ($99) | When your payment is confirmed. The turnaround clock starts then. |
| EDI Watch, Watch Pro, Carrier IT Support, Carrier Ops Bundle | When your first payment succeeds. Issues you send are covered while your plan is active and paid. If a renewal fails, new issues wait until the payment is fixed. |
| SI phone line or answering line | When the setup fee is paid. The setup and monthly fees cover configuration and IT management services. Telephone numbers and usage minutes are billed separately at cost by invoice, with an estimated month billed in advance. |
| Managed IT retainers and projects | When the first month (or the project's fixed price, or its first milestone) is paid. |
| Expert job (hands-on work by an independent expert) | When you've approved the brief and paid us the full fixed price. No subcontractor is assigned until the payment is confirmed. We pay our subcontractor only after you confirm the work is done (or 72 hours after the work is marked complete). Extra scope needs a change order paid up front. |
| EDI Watch issues over your plan's monthly cap | When you've prepaid the extra issue ($25) or upgraded your plan. |
What we won't do
- Send partial answers or "hints" for your specific file before payment.
- Work on credit or by "pay if you like it." Any invoice we send (for example, for phone usage or a retainer) is paid before the work or usage period it covers.
- Take payment by phone. All payments are made by secure card or bank payment, on a hosted checkout page or invoice link from our payment processor.
How you're protected
- If we can't identify the cause, you get an automatic full refund.
- If the fix doesn't work, you get one free revision, then a full refund on request within 14 days.
- If we're late, you get the refund described in the Refund Policy.
What you receive
Every paid fix is delivered as text: a corrected file or segment, or exact step-by-step instructions you (or your TMS or EDI provider) can apply. If the problem needs someone hands-on in your systems, we'll tell you so, and you choose: a full refund of the Fix Report, or an expert job from us at a fixed price, paid up front (how expert jobs work). Choosing the expert job doesn't cost you the refund.