Privacy Policy
Three O Five LLC d/b/a Over The Road SI · Privacy Policy
Short version: we collect only what we need to fix your problem and bill you. We don't sell your data, we don't use your files to train AI, and raw files are deleted after 30 days.
1. Who is responsible
Three O Five LLC d/b/a Over The Road SI (Over The Road SI). Over The Road SI (OTRSI) is a trade name of Three O Five LLC (Alabama). A US company based in Alabama. Privacy questions and requests: the support form (choose "Privacy request") or support@otrsi.ai.
2. What we collect
| What | Examples | Why |
|---|---|---|
| Contact details | Your name, work email, company name | To deliver fixes, send receipts, and reply to support requests |
| Files and messages you send | EDI files, 997s, broker error emails, screenshots, support messages | To diagnose and fix the issue you paid for |
| Payment records | What you bought, amounts, dates, and the last 4 digits and brand of your card or bank (from our payment processor) | Billing, refunds, taxes, and fraud prevention. Our payment processor handles your card and bank details; we never see them in full. |
| Basic technical data | IP address, browser type, and time of request, in server logs | Security and abuse prevention |
The free checker runs in your browser. What you paste into it isn't uploaded to us unless you go on to buy a fix, which sends it along with your ticket. The site stores your last checker result in your own browser (local storage) so the checkout page can show it. We don't use advertising cookies or third-party trackers.
EDI files often contain other people's information, such as consignee names, addresses, and contacts. You can turn on redaction, which masks rates, street addresses, and contact details before analysis. Please don't send health information, full card or bank numbers, or government ID numbers.
3. How we use it
- To deliver what you bought, answer support requests, and send transactional email (receipts, fix delivery, account notices).
- To keep the service secure and to meet legal, tax, and accounting obligations.
- We send marketing email only if you opt in, and every marketing email has an unsubscribe link.
We do not sell or rent personal information, and we do not use your files to train AI models. Help pages on this site use made-up examples, never customer data.
4. Who processes it for us
We share data only with providers that help us run the service, and only as needed for the job. Payments are made by secure card or bank payment through our payment processor, listed below:
| Provider | What they do for us | Their privacy policy |
|---|---|---|
| Square (Block, Inc.) | Secure card and bank (ACH) payments, subscriptions, invoices, refunds and receipts | https://squareup.com/us/en/legal/general/privacy |
| Cloudflare | Website and application hosting, database, domain, DNS, and inbound email routing | https://www.cloudflare.com/privacypolicy/ |
| Postmark (ActiveCampaign) | Sending transactional email (receipts, fix delivery, support replies) | https://postmarkapp.com/privacy-policy |
| xAI | AI processing of redacted submissions to write fixes | https://x.ai/legal/privacy-policy |
We may also disclose information if the law requires it, to protect our rights or someone's safety, or as part of a sale or reorganization of the business (the new owner would be bound by this policy). If you buy an expert job, we share the brief you approved, and only what the job needs, with the vetted subcontractor we assign to it, under a written confidentiality agreement.
5. How long we keep it
- Raw files you upload: deleted automatically 30 days after upload, or sooner if you ask.
- Fix reports: kept 12 months so you can view them again, then deleted, or sooner if you ask.
- Payment and tax records: kept as long as tax and accounting law requires.
- Support messages: kept 24 months, then deleted.
- Server logs: kept up to 30 days.
- Expert applications: kept up to 12 months, then deleted, unless the applicant becomes an OTRSI expert (see section 6).
6. Expert applications
If you apply to work with us as an expert subcontractor at otrsi.ai/experts, we collect what you put in the application: your contact details (name, email, optional phone, home base), your skills and experience, your own hourly rate if you give one, your references, and any links you share. We use it only to review your application and, if you're approved, to onboard you. We don't sell it. To control spam, we store a one-way hash of your IP address, never the IP address itself. We keep applications up to 12 months, then delete them, unless you become an OTRSI expert. You can ask us to delete your application at any time by emailing support@otrsi.ai.
7. Security
We encrypt data in transit (HTTPS), limit access to the people and systems that need it, protect admin accounts with two-factor authentication, and keep file contents out of logs. No system is perfectly secure. If a breach affects your personal information, we'll notify you as required by law, including Alabama's Data Breach Notification Act of 2018 (Ala. Code § 8-38-1 et seq.).
8. Your choices
You can ask to see, correct, export, or delete your information through the support form. We'll answer within 30 days. We'll still keep records the law requires us to keep, such as payment records. You can cancel plans at any time.
9. Children
This is a business service. It isn't directed to anyone under 18, and we don't knowingly collect children's information.
10. Changes
When we change this policy, we update the date at the top. If a change is material, we email active customers before it takes effect.